Anna Crowe

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it. The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter--people believe in diversity until they feel that they...

The Digital Age will raise the question of how we humans will stay relevant in the workplace. To stay relevant, we have to be able to excel cognitively, behaviorally, and emotionally in ways that technology can't. Professor Ed Hess believes that requires us to become Hyper-Learners: continuously learning, unlearning, and relearning at the speed of change. To do that, we have to overcome our reflexive ways of being: seeking confirmation of what we...

Cheryl Bachelder joined an ailing restaurant chain and turned it into the darling of the industry-by daring to serve the people in her organization well. When Bachelder was named CEO of Popeyes in the fall of 2007, guest visits had been declining for years, restaurant sales and profit trends were negative, and the company stock price had dropped from $34 in 2002 to $13. The brand was stagnant, and relations between the company and its franchise owners...

Filled with full-color images and thought-provoking examples from leading companies. The Power of Visual Storytelling explains how to grow your business and strengthen your brand by leveraging photos, videos, infographics, presentations, and other rich media. The book delivers a powerful road map for getting started, while inspiring new levels of creativity within organizations of all types and sizes.--[book cover]

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market...

Death didn't end anything. Not even his grief. The Unchipped rebels don't know much about the man they call Yeti. Not even his real name. Recently uploaded to a digital reality called the Egg, the rebels continue to brainstorm for a plan to stop the deadly Nurse Saarinen. But Kristian fails to focus on the task at hand. He struggles with his regret for everything he's lost… and his love for Kaarina, the woman who died with him when they were uploaded...

Is it a social experiment, a prison, or a tool for driving one man mad? The dome city is all those things. For Ef and his followers in City of England, it's a kind of laboratory, a place to test Ef's theories about how to give humanity a new way forward. For the founders of the Happiness-Program, awakened from stasis, the dome city is a prison where they are fed bizarre lies about the state of the world. For Iris, the dome city is the perfect opportunity...

The clock is ticking as a forensic handwriting expert and a LAPD detective race to uncover the truth behind a mysterious suicide note. With powerful enemies and a brutal attempt on her life, Claudia Rose must confront a desperate enemy in order to survive. As motives for murder pile up, can Claudia and Joel Jovanic, find the killer before it's too late? Fans of Harlan Coben's Tell No One and John Sandford's Mind Prey will be captivated by this gripping...

Your job is at risk--if not now, then soon. We are on the leading edge of a Smart Machine Age led by artificial intelligence that will be as transformative for us as the Industrial Revolution was for our ancestors. Smart machines will take over millions of jobs in manufacturing, office work, the service sector, the professions, you name it. Not only can they know more data and analyze it faster than any mere human, say Edward Hess and Katherine Ludwig,...

Building Resilience with Appreciative Inquiry. A Leadership Journey through Hope, Despair, and Forgiveness. As a leader, you have work that is complex, full of ups and downs. Your ability to be resilient-to pick yourself up after setbacks and keep on going no matter the challenges-is critical not only to successful leadership but also to fostering teams, generating collaboration, and igniting your organization. In this breakthrough book, veteran consultants...