Catalog Search Results
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 38 min., 9 sec.) : digital, .flv file, sound
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 22 min.) : digital, .flv file, sound
Language
English
Description
Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 20 min.) : digital, stereo., sound, color
Language
English
Description
Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.
Publisher
American Library Association
Pub. Date
2010
Physical Desc
ix, 204 p. ; 23 cm.
Language
English
Formats
Description
From Library Journal: Thirty-seven public, school, and academic librarians here share "how we did outreach good" and produce a joyful collection. These examples will inspire and fire up staff involved with event planning, programming, and extending their library's presence and effectiveness in the community. Beyond a bounty of ideas are practical suggestions and examples that can be used for the library to approach organizations, groups, and governmental...
Author
Publisher
ALA Editions, an imprint of the American Library Association
Pub. Date
[2015]
Physical Desc
xii, 194 pages : illustrations ; 23 cm
Language
English
Formats
Description
Bizzle shows how successful libraries introduce new ideas into their presentations, web presence, and digital services. Marketing campaigns can be a challenge, and Bizzle shares universal concepts to promote a successful social media presence and increase community awareness of your library.--
Author
Publisher
American Library Association
Pub. Date
1999.
Physical Desc
ix, 195 pages ; 23 cm
Language
English
Description
"Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies." "Communication skills are at the heart of resolving difficult situations and ensuring that simple encounters don't escalate into real problems. Recognizing the difference between a patron...
Author
Publisher
ALA Editions, an imprint of the American Library Association
Pub. Date
2015.
Physical Desc
xvii, 167 pages : illustrations ; 23 cm
Language
English
Description
The authors explore the act of leading in libraries, with a focus on the acts and behaviors that manifest. They also explore how such actions are derived from individual interactions with others, and how they impact a larger organization. Consideration is given to the value of strategic planning, and the importance of formalizing service leadership in processes and policies.
Author
Publisher
ALA Editions, an imprint of the American Library Association
Pub. Date
2016.
Physical Desc
xxii, 135 pages ; 23 cm
Language
English
Description
"From hosting authors to planning and coordinating book activities such as book signings and book clubs, libraries are perfect venues for readers to interact directly with authors and their books. And mounting literary programming can be easier than you might think. In this guide Booklist's Brad Hooper inspires, encourages, and advises librarians in providing a wide range of programming that targets their communities of book lovers. Incorporating...
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