This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian.

"This important resource provides targeted guidance on how libraries can effectively engage with the public to address a range of issues for the betterment of their community, whether it is a city, neighborhood, campus, or something else"--

Museums. Recreation centers. Nature centers. The places around us are made up of incredible resources that aren't the library-- and that libraries shouldn't have to duplicate. But some of those resources are poorly shared; they have costs, or have barriers due to economic, social, or cultural inequality. Davis explores ways that libraries can help their communities use those collections by acting as an effective interface for the public-- without...

From Library Journal: Thirty-seven public, school, and academic librarians here share "how we did outreach good" and produce a joyful collection. These examples will inspire and fire up staff involved with event planning, programming, and extending their library's presence and effectiveness in the community. Beyond a bounty of ideas are practical suggestions and examples that can be used for the library to approach organizations, groups, and governmental...

Many libraries, like other organizations, engage in strategic planning in order to understand their community's information needs and to be aware of strengths, opportunities, weaknesses, and threats that can influence success. Evaluation is the process of understanding the extent to which specific goals are reached and provides information that is useful in demonstrating the library's worth. This book aims to make the process transparent and easy...

Is your library so engaged in keeping current with technology that it has overlooked bringing the arts into the community? Collaboration with community arts organizations can be a key factor in the success of cultural programming in libraries. Learn about noteworthy and successful programs serving diverse communities and populations, to get ideas for your own environment.

"Despite dire predictions in the late twentieth century that public libraries would not survive the turn of the millennium, their numbers have only increased. Two of three Americans frequent a public library at least once a year, and nearly that many are registered borrowers. Although library authorities have argued that the public library functions primarily as a civic institution necessary for maintaining democracy, generations of library patrons...