Catalog Search Results
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 38 min., 9 sec.) : digital, .flv file, sound
Language
English
Description
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West...
4) Ex Libris
Publisher
Frederick Wiseman (Zipporah)
Pub. Date
2017.
Physical Desc
1 online resource (streaming video file) (206 minutes): digital, .flv file, sound
Language
English
Description
Frederick Wiseman’s new film EX LIBRIS goes behind the scenes of one of the greatest knowledge institutions in the world and reveals it as a place of welcoming cultural exchange and learning. With 92 locations throughout Manhattan, the Bronx and Staten Island, the library is committed to being a resource for all the inhabitants of this multifaceted and cosmopolitan city, and beyond. The New York Public Library exemplifies the deeply rooted American...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 35 min.) : digital, stereo., sound, color
Language
English
Description
Library Security experts and staff members discuss practical security recommendations to create an effective security policy for your library. Examples are shown of staff correctly handling security problems, including approaching rule-breaking patrons, personal safety and patrons carrying weapons. "Recommended for all libraries." ~ Library Journal.
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 27 min., 57 sec.) : digital, .flv file, sound
Language
English
Description
This program will show you recommended ways of handling difficult situations that your library and staff may encounter. Among the issues covered are potentially violent patrons, bomb threats, sexual harassment, and inappropriate Internet browsing. "Highly recommended ..." - Video Librarian.
Publisher
Library Video Network
Pub. Date
2013.
Physical Desc
1 online resource (streaming video file) (53 minutes): digital, .flv file, sound
Language
English
Description
Leading the Change: Libraries Breaking New Ground is a training program that highlights libraries that are using innovative methods to better serve their communities. The 57-minute program features the "Tower of Books Library" in Spijkenisse, The Netherlands, the DOK Library in Delft, The Netherlands, The San Diego County Library, and the Darien Public Library. In the Netherlands, the DOK Library uses creative thinking, multimedia displays, marketing...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 22 min.) : digital, .flv file, sound
Language
English
Description
Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful...
Author
Series
Pub. Date
2023.
Language
English
Description
Cape Cod is home to thirty four libraries, each with its own wonderful history. One library was named for an extraordinarily feisty woman. Two others burned down during blizzards. A French Marquis funded a Lower Cape library, and one in Mid-Cape had Kurt Vonnegut as a board member. One on the Outer Cape holds an annual Turnip Festival, and three others don't have computers. A stained-glass Town Seal is in an Upper Cape library's dome, while another...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 20 min.) : digital, stereo., sound, color
Language
English
Description
Learn how to market your library's services to your community. From learning about your target audiences to crafting a mission statement, this program shows you how to create an effective marketing plan. In addition, you'll learn how to create a message for your library to make short-term and long-range planning a success.
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 14 min. 54 sec.) : digital, stereo., sound, color
Language
English
Description
Customer Service Basics is designed for all levels of staff as a primer for providing outstanding customer service. Among the items covered are: --approachability. --how to complete a transaction successfully every time. --coping with unhappy customers. --effective listening.
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, approximately 31 min., 30 sec.) : digital, .flv file, sound
Language
English
Description
This training program highlights libraries that have replaced the Dewey Decimal System for customer use. Rethinking the call number visits the Maricopa Public Library (AZ) and the Frankfort Public Library (IL) to see how their conversion to a "Dewey-less" library has gone. The results have been pretty dramatic. Even if leaving Dewey behind is not an option, this offers plenty of ideas and suggestions about library layout, signs, shelving, and more....
Author
Language
English
Description
"A young woman with the extraordinary power to bring soulmates together searches for her own true love in this tender, lyrical standalone novel inspired by the "bona fide international hit" (The New York Times Book Review) The Little Paris Bookshop. In Nina George's New York Times bestseller The Little Paris Bookshop, beloved literary apothecary Jean Perdu is inspired to create a floating bookstore after reading a seminal, pseudonymous novel about...
Publisher
Kanopy Streaming
Pub. Date
2014.
Physical Desc
1 online resource (1 video file, 30 min. 32 sec.) : digital, stereo., sound, color
Language
English
Description
Learn the stages of a reference interview and the behaviors necessary to conduct a successful reference interview. Produced with a content committee of reference librarians and trainers. The program also discusses the unique challenges of online reference interviews. "Although an online reference interview is a lot like that done in-person, the librarian needs to be also be able to emulate the unseen visual cues while conveying a sense of personality,"...
Author
Series
Mr. Lemoncello volume 1
Language
English
Description
Kyle Keeley is the class clown, popular with most kids (if not the teachers), and an ardent fan of all games: board games, word games, and particularly video games. His hero, Luigi Lemoncello, the most notorious and creative gamemaker in the world, just so happens to be the genius behind the building of the new town library. Lucky Kyle wins a coveted spot to be one of the first 12 kids in the library for an overnight of fun, food, and lots and lots...
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