This program looks at diversity in the context of serving the internal and external customers and helps you set up your own diversity policies and procedures. Five topic areas are included: Customer service, Materials and programs, Communication, The workplace, and Training. 3 Stars ~ "Drawing on commentary from library directors, staff and trainers, this program counsels viewers in redefining customer service, evaluating materials selection, assessing...

People are fairly evenly divided between those with either a growth or a fixed mindset about intelligence and talent. And leaders' mindsets, Professor Dweck shows, influence their ability to grow on the job and to develop successful teams. Leaders with a growth mindset (who assume talents can be developed) place high value on learning, are open to feedback, and are confident in their ability to cultivate their own and others' abilities. Leaders with...

Fear and uncertainty in the workplace hurt the morale of teams and lead to pessimism, poor focus and subpar performance. Jon Gordon's strategies for successfully uniting teams center on his belief that communication is key. Start by sharing a unifying vision that rallies a team toward a common purpose. Stay positive on a daily basis, celebrate successes, and deal with negativity head on. Engage employees by helping them find their own personal vision...

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and come to a resolution...

Learn how to communicate effectively to achieve best results: --Promote open and honest communication. --Share information, not gossip. --Build collaborative relationships. --Resolve conflict productively. --Create a warm welcome. --Kanopy.

"Actions Speak Louder is step-by-step guide for managers, DEI leaders, and individuals looking to creating diverse, equitable, and inclusive workplaces. DEI consultant Deanna Singh provides a blueprint for leaders and teams that includes step-by-step instructions for: gaining buy-in from stakeholders at all levels of the company for DEI initiatives; designing and implementing inclusive policies, from writing job advertisements to conducting performance...

The editor-in-chief of "Cosmopolitan" compiles a wealth of no-nonsense advice from successful women, including herself, to help professional women get the most out of their careers.

The benefits of the levity effect are not conjecture but are built on extensive research and case studies from some of the world's most successful organizations. New York Times best-selling authors Adrian Gostick and Scott Christopher provide powerful examples from Boeing, Nike, KPMG, Yamaha, Enterprise, Zappos, and dozens of others, showing how lightening up can drive real business results. The book also outlines the extensive research into the subject—studies...

Leadership can be exhausting, lonely, frustrating, disappointing, and downright discouraging. You have to make good decisions while balancing inevitable tensions and knowing when to take risks. You need to keep your values in sight regardless of the pressures around you and stay calm in the storms that arise. At its core, leadership is a daily, ongoing practice, a journey toward becoming your best self and inviting others to do the same. And at the...

Describes how corporate leaders can manage group dynamics to maximize productivity, in a guide based on an eight-year study of over two dozen companies that also draws on insights by NASCAR CEO Brian France and Dilbert creator Scott Adams.